I wanted to pass this on to readers of the blog here. I was fortunate enough to be asked my opinion on some egregious debt collection activities being taken by an original creditor:
“Consumer advocates said they were uncertain if Macy’s credit card practices are any worse than other companies. But the experiences suffered by Macy’s customers are unfortunately all too common among all stores and banks issuing credit cards, they said. Often in large companies such as Macy’s, customer account information can get muddled and confused, said Brandon attorney Bryant Dunivan, who sits on the board of the Florida Alliance for Consumer Protection.
He said a debt erroneously posted to an account can be resolved by the billing department; but the collections department may not get correct information. And he said companies are often far too aggressive collecting these debts.
“It gets really frustrating for people,” he said. “They tell one department one thing and somehow those notes don’t go across to another department.”
To read the whole article, head on over to the Tampa Bay Times.